Legal

Terms of Service

Last updated ·

This is a starting-point template. It is not legal advice. Review with an attorney before high volume or before changing material terms (refunds, IP ownership, liability cap).

1. Who we are

"Raven Source," "we," "us," and "our" mean Raven Source Holdings, LLC. "Client," "you," and "your" mean the person or business buying our services. By placing an order or paying an invoice, you agree to these terms.

2. What we build

We design, build, and launch a small business website (the "Site") for your business and provide ongoing hosting and maintenance ("Site Care"). The specific scope of each Site is set out at checkout (Build package: up to 6 pages of custom design, mobile optimization, basic local SEO, deployment).

3. Pricing and payment

Build (one-time): $999 USD, charged at order. Non-refundable once design work begins (typically within 48 hours of payment), other than as required by law.
Site Care (recurring): $99 USD per month, charged automatically each month. The first month is included in your initial purchase. You may cancel any time; the Site stays live through the end of the current billing period.
All fees are in USD. Sales tax is added where required.

4. Build timeline and deliverables

We aim to deliver a launched Site within 5–10 business days of receiving your brief, content (logo, photos, services, hours), and approval at the preview stage. Two rounds of revisions on the live preview are included. Additional revisions are billed at $75 per round. After launch, you have a 30-day window to flag bugs or design issues for free correction.

5. Site Care — what's included

Hosting on a content delivery network with SSL renewal
Uptime monitoring
One content update per month (text change, photo swap, new service page; not a redesign)
Monthly performance report (speed, traffic, lead form submissions)

Additional updates beyond one per month are billed at $75 each. Full redesigns are quoted separately.

6. Your responsibilities

Provide accurate business information, logo (if any), photos, and copy direction in a timely manner.
Confirm you own or have license to all content you provide.
Not use the Site for unlawful, deceptive, or infringing purposes.
Pay invoices on time. Late or failed payments may suspend Site Care.

7. Ownership

On full payment of the Build fee, you own the final design and content of your Site. We retain rights to the underlying template, codebase, and any reusable components. We may display anonymized screenshots and metrics in our portfolio unless you opt out in writing.

8. Cancellation and refunds

Build: If we have not started design work, we will refund the $999 Build fee minus a $99 processing fee. Once design is started (typically within 48 hours of payment), the Build fee is non-refundable.
Site Care: Cancel any time from your billing portal or by emailing us. The Site stays live through the end of the current billing period. We will provide source files and a migration guide on request.

9. Warranty and disclaimers

We provide the Site and Site Care "as is." We do not guarantee any specific search ranking, lead volume, or revenue outcome. We make commercially reasonable efforts to maintain uptime but do not guarantee uninterrupted availability of third-party hosting, DNS, or domain providers.

10. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising out of these terms or your Site is limited to the total amount you paid us in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, consequential, or lost-profit damages.

11. Indemnification

You agree to indemnify and hold us harmless against any third-party claim arising from content you provide (including text, images, trademarks, and customer data) or from your use of the Site.

12. Governing law

These terms are governed by the laws of the State of New Jersey, USA, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in New Jersey.

13. Changes

We may update these terms from time to time. The "Last updated" date above will reflect any change. Material changes affecting recurring customers will be announced by email at least 14 days before they take effect.

14. Contact

Raven Source Holdings, LLC · hello@ravensource.com